Even though I enjoy a good supply of Tonx, I still find myself in coffee shops.
To me, good coffee shop service is an efficient queue where your order is taken over the cake section and payment is sorted promptly. You then collect your drink after only a few minutes wait. The whole transaction should be over in less than 10 minutes, if the store is busy.
Today, Costa Coffee took just over 20 minutes to complete this cycle. It got me thinking: why the hell am I in this queue?
The same amount of staff could have manned and served everyone at their tables, making it more convenient for customers and for the staff.
Perhaps, it’s time I went to coffee shops with only table service.